Refund and Return Policy – TelunoTV.com

Last Updated: March 19, 2025

At TelunoTV, we are committed to delivering reliable and secure digital services. In order to maintain transparency and comply with applicable regulations for digital goods (IPTV subscriptions and online access), the following refund and return policy applies.

1. General Eligibility

  • All refund requests must be submitted within 24 hours of the original purchase date and time (UTC).
  • Requests received after the 24‑hour window cannot be honored for a full refund or exchange.

2. Non‑Refundable Circumstances

Once delivered or accessed, the following are strictly non‑refundable:

  • Any activated IPTV subscription.
  • Issues resulting from unsupported hardware, incorrect device configuration, or end‑user error.
  • Interruptions or degradation of service due to the customer’s internet connection, ISP restrictions, or use of VPN.
  • Failure to cooperate with our technical support team to diagnose or resolve reported issues.

3. Partial Refunds (Exceptional Cases)

A partial refund may be granted only if all of the following conditions are met:

  1. The request is made within 24 hours of purchase.
  2. The subscription has not yet been activated.
  3. A verifiable technical fault on our end prevents delivery of service, and we are unable to remedy the fault within a reasonable timeframe.

4. How to Request a Refund

If you believe you qualify for a refund:

  1. Send an email to iptvshownow@gmail.com including your order number and a brief description of the issue.
  2. We will acknowledge receipt of your request within 48 hours.
  3. If approved, a refund will be issued to your original payment method within 3–5 business days.
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5. Processing Delays and Missing Refunds

If you do not see the refund reflected in your account after five business days:

  • Verify the transaction status with your bank or credit card provider.
  • Contact us again at iptvshownow@gmail.com so we may investigate further.

6. Free Trials and Promotional Offers

  • One free trial per customer is permitted; free trials are non‑refundable.
  • Discounted or promotional subscriptions are final sale and non‑refundable.

7. Exchanges of Service Plans

Exchanges to upgrade or change the duration of your plan (for example, from a one‑month to a three‑month subscription) are possible only if the original plan has not yet been activated. To request an exchange, please contact us immediately after purchase.

8. Support and Contact Information

For any questions or clarifications regarding this policy, please reach out to our support team:

You may also use our contact form embedded on the site for additional assistance.